Order Acceptance, Warranty, Returns & Refunds Policy

At Zeniovn, we prioritize customer satisfaction and stand behind the quality of our handcrafted leather products. If you encounter any defects, damage, or simply change your mind about a purchase, feel free to contact us at support@zeniovn.com.

Warranty

We offer a lifetime warranty on all our products, ensuring durability and craftsmanship.

What is covered?

• Any defects in materials or craftsmanship.

The warranty does not cover accidental damage, misuse, or normal wear and tear. If you experience any issues, simply reach out to us, and we will resolve them promptly.

Returns, Refunds & Exchanges

If a product has defects due to our error, it qualifies for a return, refund, or exchange within 14 days of delivery. We will cover return shipping costs up to $35 for international orders. This applies to both ready-stock and custom-made items.

Ready-Stock Straps & Accessories

• Unused items (no bending, creases, or marks) can be returned for a full refund (excluding shipping fees) within 14 days of delivery.

• If a strap has been worn, a restocking fee of up to 70% of the strap price may be applied, depending on its condition.

Custom-Made Straps

• Unused custom straps can be returned for an 80% refund (excluding shipping fees) within 14 days of delivery. A 20% restocking fee applies as these items are made to order and cannot be resold at the original price.

• If you wish to cancel a custom order before shipping, the 20% restocking fee will still apply if production has already begun.

• If the strap is already worn, shows signs of use, is customized, or has a personalized name, a restocking fee of up to 80% of the strap price may apply, depending on the specific condition of the strap. Since the strap is no longer in new condition and has a personalized name, we are unable to sell it as new. (Within 14 days of receiving the order.)

Additional Details

• Customers are responsible for return shipping costs unless the return is due to our error.

• Processing time for returns and exchanges is 7-14 business days after we receive the returned item.

• Please include your order number in the return package to avoid delays. Missing order details may result in a refund deduction of up to $10 for administrative processing.

• Refunds will be issued to the original payment method.

Returns Process

1. Ensure that the strap is unused (no bending, creases, or strap holes used).

2. Email us at support@zeniovn.com

3. We will reply with the return address. You may use any courier or postal service to send the item back.

4. Once received, we will issue a refund (minus shipping and restocking fees, if applicable).

If you want to exchange for another strap, place a new order separately. We will process the refund for the returned item once we receive it.

For any further questions, please contact support@zeniovn.com.